Privacy Policy

1. Data Controller Information

The data controller responsible for personal data processed through this website is Saim Dev (UK & Europe).

For privacy enquiries, contact us via WhatsApp at +92 319 6526604, through Instagram @saim_agency, or by email at contact@saimdev.site.

2. Data We Collect & How It Is Obtained

We process personal data only when strictly necessary:

• Project Enquiries: Name, business name, email address, website URL, budget range, and project specifications submitted via our contact forms or brief submission.
• Direct Communications: Message contents and contact details provided when you communicate directly via WhatsApp (+92 319 6526604) or Instagram (@saim_agency).
• Interactive Tools: Data entered into our free kitchen tools (such as the Allergen Matrix, Food Cost Calculator, and Recipe Calculator) is stored entirely in your local browser storage (localStorage) and is never transmitted to our servers.
• Technical Access Logs: IP address, device type, and timestamp metadata automatically recorded by our cloud hosting infrastructure (Vercel) to protect service availability and prevent security attacks.

3. Cookies & Local Browser Storage

We do not use third-party tracking or advertising cookies. Our free client-side kitchen tools and compliance notice use local browser storage strictly to preserve your work and preferences locally on your device:

• saim_cookie_consent: Remembers your cookie notice preference so the notice is not repeatedly shown.
• saim_allergen_matrix_v1: Saves dish and allergen data in your browser for the Allergen Matrix Generator.
• saim_food_cost_v1: Saves recipe pricing and margin calculations locally on your device.
• saim_recipe_calc_v1: Saves scaled commercial batch catering measurements locally.

For our complete technical storage inventory and details on managing browser storage, view our Cookie Policy.

4. Purposes and Lawful Bases for Processing

5. Data Sharing & Processors

We do not sell personal data. We share it only with the service providers listed above.

We utilise trusted technical infrastructure providers strictly to execute our services:

• Hosting & Edge Delivery: Vercel Inc. (cloud infrastructure and edge deployment).
• Direct Communications: Meta Platforms Ireland Ltd / WhatsApp LLC (when you message our WhatsApp channel).
• Behavioral Analytics: Microsoft Corporation (Microsoft Clarity, providing aggregate anonymous heatmaps and session recordings with sensitive field masking).
• Advertising & Analytics: Google LLC / Google Ireland Ltd (Google AdSense and Google Analytics, operating under Google Consent Mode v2 and IAB TCF frameworks where enabled). Third-party vendors, including Google, use cookies to serve ads based on prior visits to this website. Users may manage preferences via the Cookie Settings footer button or opt out of personalised advertising at Google Ads Settings.

6. Data Retention

Prospective client enquiry data is retained for up to 6 months if a project does not proceed. For active clients, commercial project records, contracts, and invoices are retained for 6 years in accordance with UK statutory accounting obligations.

7. Your Rights Under UK & EU GDPR

You have statutory rights regarding your personal data:

• Right of Access: Request a copy of the data we hold about you.
• Right to Rectification: Request correction of inaccurate information.
• Right to Erasure: Request deletion of your personal data where no legal retention requirement applies.
• Right to Restrict or Object: Object to processing carried out under legitimate interests.
• Right to Portability: Request machine-readable transfer of your provided data.

To exercise any of these rights, contact us directly via WhatsApp (+92 319 6526604) or through our Contact Page.

8. Right to Complain to the Supervisory Authority

If you have unresolved concerns regarding our data processing, you have the right to lodge a complaint with the UK supervisory authority: